Ride requests should only be made when you’re ready to ride and near the pickup location. This enables drivers to operate efficiently on the Rent Trucks Easy platform. Sometimes you may wish to cancel a ride request after it has been accepted by a driver.
While the Rent Trucks Easy pp allows you to cancel anytime, a cancellation fee may be charged. The cancellation fee amount differs ranges from $5 to $10. This fee is intended to compensate driver-partners for time and effort spent heading toward a pickup location.
A ride request can be cancelled free of charge for up to 2-5 minutes after your initial request.
If your driver is running more than 5 minutes behind the provided ETA, you can cancel the ride request without incurring a cancellation fee.
If you feel you have unjustly received a cancellation fee, please visit Trips and Fare Review > I was charged a cancellation fee. We’re happy to review and make adjustments as necessary.
Please note that Rent Trucks Easy places a temporary authorization hold on your payment method for the upfront trip fare. This will show up as a “pending” charge in your account. In the event the trip is cancelled, the authorization hold is immediately voided. Depending on your bank’s policy, this may take a few days to disappear. This is not a cancellation charge and will disappear when the void is processed.